The purpose of this policy is to inform you how we control, process and protect your personal information while browsing or using this website, including your rights under current laws. If you do not agree with the following policy you may wish to discontinue viewing / using this website.
Collection of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following legal frameworks. We are registered with the ICO under the Data Protection Register.
If, as we determine, the legal basis on which we process your personal information changes, we will notify you of the change and any legal basis that will be used if necessary. We will stop processing your personal information if the legal basis on which it is used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. You can learn more about your rights from the ICO.
- The right to be informed;
- Right of access;
- The right to redress;
- Right to delete;
- Right to limit consideration;
- Right to data handling;
- Right to object;
- The right not to be subjected to automatic decision-making including profiling.
You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we handle your data. We handle requests for access to personal data in accordance with the GDPR.
Personal information we collect
Personal information is information related to an identifiable natural person. A natural person is a person who can be directly or indirectly identified by their name, geographical data, ID number, or by social, cultural, physical, genetic, intellectual or economic identity. Personal information does not include anonymous information that can no longer be used to identify a natural person.
When you use our travel services, we collect certain personal information from you and any other devices you use. Personal identification information may include your name, phone number, address, email addresses and financial information such as credit card information (about online purchases). The provision of any other personal information is voluntary, but may be required in order for you to use some of our services, such as when you complete an online purchase or booking enquiry.
How we use your information
We use your personal data to process enquiries and bookings, submit visa applications, fulfil legal and compliance obligations, and carry out operational services related to your travel. We share personal data with relevant suppliers (for example airlines, hotels and visa authorities) only to the extent necessary to fulfil your booking.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. See also our Terms & Conditions.
Contact
HAQ Travels, a trading name of Travigence Ltd (Company No. 15101982)
Office 18, College Rd, Whalley Range, Manchester M16 8BP
Email: inquiries@haqtravels.co.uk
Phone: 0161 526 9730